Frequently Asked Questions

A number of frequently asked questions about Experience Life subscriptions can be found below.

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Subscriptions

Q| How do I subscribe to the print version of Experience Life
A| Visit ExperienceLife.com/subscribe to order online, or mail a check and order request to Experience Life, PO Box 6300, Harlan, IA 51593.

Q| When will I receive my first print issue? 
A| Please allow 6 to 8 weeks for delivery of your first issue of Experience Life. Note: We publish two double issues — July/August and January/February. If you subscribe in June or December, please allow up to 12 weeks for delivery of your first issue.

Q| How do I gift an Experience Life print subscription? 
A| Click here to order a gift subscription online. Gift subscription orders can also be mailed to Experience Life, PO Box 6300, Harlan, IA 51593

Q| I receive duplicate copies. What should I do? 
A| Click here to submit your request to stop duplicate copies of Experience Life. You can also email our subscription customer service department.

Billing and Payment

Q| Why do I continue to receive bills after I have paid for my print subscription? 
A| Occasionally your payment and our invoice cross in the mail. If you continue to receive bills more than six weeks after you had sent your payment, email us so that we can ensure that your account has been credited properly. If you ordered through a third party such as Amazon.com or Magazines.com, please check with them to confirm that your order was received and processed.

Q| Is it safe to subscribe online? 
A| Yes. We offer a secure website and we do not share your information. You can review our privacy policy here.

Change of Address

Q| How do I change my mailing address? 
A| You can change your address online by clicking here, by emailing us, or by mailing your past and present address information to Experience Life, PO Box 6300, Harlan, IA 51593. Please contact us at least 4 to 6 weeks before you need the change to take effect.

Renewal

Q| How do I know when my print subscription expires? 
A| Your subscription expiration date appears on your mailing label and also on your renewal notice on the right-hand corner above your name. Click here to verify your expiration date.

Q| How do I renew my print subscription? 
A| Click here to renew online or call 800-897-4056 (press option 3 when prompted) Renewal orders can also be mailed to Experience Life, PO Box 6300, Harlan, IA 51593.

Cancellation

Q| How do I cancel my PRINT subscription? 
A| To cancel your print subscription to Experience Life, please email or call subscription customer service at 800-897-4056 (press option 3 when prompted). You can also write cancel on your invoice and send it to customer service using the prepaid return envelope.

Q| Will I get my money back if I cancel my print subscription? 
A| A refund will be issued for all the remaining copies that haven’t been mailed at the time of the cancellation. For further assistance, email customer service.

Q| How do I cancel my Zinio digital subscription (PDF replica)? 
A| Please contact Zinio directly to cancel and request a refund.

Damaged or Missed Issues

Q| What if I received a damaged issue? 
A| Click here to report a damaged issue online. You can also email or call our subscription customer service at 800-897-4056 (press option 3 when prompted) so we can send you another copy. If the issue you are looking for is sold out we’ll extend your subscription to replace the damaged issue.

Q| What if my issue arrives late? 
A| If you have seen Experience Life on the newsstand and have not yet received your copy, it’s probably on its way to you. Your magazine should arrive approximately 5 to 7 days prior to the cover date. If you do not receive it by that time, please email customer service or call 1-800-897-4056 (press option 3 when prompted).

Q| What if I have missed an issue? 
A| We may have an incorrect address on file or we may have not received your renewal payment. You can click here to verify if your name, address, and payment information are correct before contacting us. If the information is correct, please email to let us know and we’ll send you the missing issue. If the issue you are looking for is sold out, we’ll extend your subscription to replace the missed issue.

Back Issues

Q| How can I order back issues? 
A| Please contact our customer service department at 800-897-4056 (press option 3 when prompted) to place your order.

Privacy

Q| I don’t want my name made available to other companies. What should I do? 
A| Experience Life does not share subscribers’ names with other companies. However, if you would like your name excluded from our list, email us. To read Experience Lifes privacy policy, click here.

Contact

If you can’t find what you’re looking for, please contact our customer service department:

E-mail: elfcustserv@cdsfulfillment.com

Phone:   800-897-4056 (press option 3 when prompted) Monday–Friday, 7 am–7pm CST

Mail: Experience Life
PO Box 6300
Harlan, IA 51593

 


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