Q | Why am I no longer receiving Experience Life?
A | If you had your membership with Life Time on hold, your membership was recently switched to a digital membership. With that change, your Experience Life print subscription was canceled. You will soon be able to access a digital version in the Life Time app; meanwhile, you can still access the digital version by visiting ExperienceLife.com/DigitalEdition. After selecting a specific issue, you will be prompted to log in. Use your my.lifetime.life username and password in order to view the issue. If you’d like to receive the print magazine, you can opt in by calling member services at 800-897-4056 (press 1 for LT Member Relations); going forward, you will be charged $2.25 per month, an exclusive price for Life Time members and a savings of 61% off the newsstand price.
Q | How do I subscribe to the print version of Experience Life?
A | Log in to your account at my.lifetime.life. Select View Account in the drop-down menu by your name and then select View Recurring Services. Select Yes and Update in order to activate your Experience Life subscription. Or call 800-897-4056 (press 1 when prompted) to speak with a LT Member Relations Representative.
Subscription activation requests can also be mailed to Experience Life, 2145 Ford Parkway, Suite 302, St. Paul, MN 55116.
Q | When will I receive my first print issue?
A | Please allow 6 to 8 weeks for delivery of your first copy of Experience Life. Please be aware that we publish two double issues — January/February and July/August. If you joined Life Time in January or July, please allow up to 12 weeks for delivery of your first issue.
Q | How can I receive the free digital edition of Experience Life?
A | Visit ExperienceLife.com/DigitalEdition to access our free library of digital issues. After selecting a specific issue, you will be prompted to Login. Use your my.lifetime.life username and password in order to view the issue.
Q | Can I read the digital edition on my iPad or mobile device?
A | Yes! You can access it through the web browser on your device.
Q | How do I cancel my print subscription?
A | Please click here to unsubscribe or call 866-402-8754 to cancel your subscription (this is an automated line). You will need to enter your 9-digit membership number that appears on your membership card.
Q | How do I give an Experience Life gift subscription?
A | Current members of Life Time have the opportunity to give Experience Life at a discounted rate. Please call 800-897-4056 (press 2 when prompted). Inform the Customer Service Representative that you are a member of Life Time ordering a gift to receive the discounted subscription rate.
Q | Can I switch the type of subscription I receive?
A | Yes. If you receive the print version and would prefer to receive the digital version, please cancel the print subscription by clicking here or call 866-402-8754 (you will need to enter your 9-digit membership number that appears on your membership card).
You can then access the digital version by visiting ExperienceLife.com/DigitalEdition. After selecting a specific issue, you will be prompted to Login. Use your my.lifetime.life username and password in order to view the issue.
Q | I receive duplicate copies. What should I do?
A | Click here to submit your request to stop duplicate copies of Experience Life. Please provide the 16-digit numeric codes that appear on the mailing labels of each magazine along with specific directions for which subscription you would like to cancel.
Q | I’m canceling my membership to Life Time. Can I still keep Experience Life?
A | Absolutely! Experience Life is just like any other national magazine. You can subscribe at any time. Please visit ExperienceLife.com/Subscribe or call 800-897-4056 (press option 3 when prompted) to reach a Customer Service Representative who can take your order.
Billing and Payment
Q | Am I paying to receive Experience Life?
A | Members who joined Life Time prior to 12/15/08 and those who are in Flex receive the publication at no additional cost. Members joining on or after 12/15/08 do pay to receive the publication, as outlined in your Membership Agreement. New members receive two free trial issues. Starting with the third issue, the charge will be added to your Life Time monthly dues.
Q | Why don’t all members receive Experience Life for free?
A | In order to control the growth of our monthly print order, and to prevent unwanted issues from being produced and distributed, we established a very low monthly charge to cover the printing and shipping costs of the magazine. This ensures that only members who want to receive the publication keep it and those who do not want the publication can opt out.
Change of Address
Q | How do I change my mailing address?
A | Log in to my.lifetime.life. Click on View Account and then click Manage Addresses. Please update your address accordingly and press Update. Please note that it may take one or two issues for your address change to be realized due to the timing in which we process mail lists.
Missed or Damaged Issues
Q | What if I received a damaged issue?
A | Please email or call our subscription customer service at 800-897-4056 (press 1 for LT Member Relations) so we can send you another copy.
Q | What if my issue arrives late?
A | If you have seen Experience Life on the newsstand and have not yet received your copy, it’s probably on its way to you. Your magazine should arrive approximately 5 to 7 days prior to the cover date. If you do not receive it by the first day of the current issue month, please email customer service or call 1-800-897-4056 (press 1 for LT Member Relations).
Q | What if I have missed an issue?
A | We may have an incorrect address on file, or if you’ve moved in the last couple of years, you may need to fill out a Change of Address form with the United States Post Office.
To verify we have your correct address, Log in to your my.lifetime.life account, click on View Account and then click Manage Addresses. Please update your address if it’s incorrect and press Update (please note that it may take one or two issues for your address change to be realized due to the timing in which we process mail lists).
If the information is correct, please email to let us know and we’ll send you the missing issue.
Q | How can I order back issues?
A | Please contact our customer service department at 800-897-4056 (press 3 when prompted) to place your order.
If you can’t find what you’re looking for, please contact us:
Phone: 800-897-4056 (press option 1 for Member Relations) Monday–Friday, 8 a.m.–5 p.m. CST
Mail: Experience Life
2145 Ford Parkway, Suite 302
St. Paul, MN 55116